With VanillaIP, you can deliver your customers state-of-the-art, hosted call recording for a flat monthly rate or a pay-per-minute basis*
The growth of call centers has led to a significant expansion in the amount of business done by telephone. The need to ensure customer satisfaction, to train and supervise call centre staff, to achieve quality targets, to have a record of what was said in the event of a subsequent dispute - all these have inevitably led to widespread monitoring and recording of calls. Key benefits:
- Massively Reduced Set-Up Costs: Hosted call recording drastically reduces the commissioning costs with old model hardware based ISDN solutions.
- Call Recording For Everyone: All remote users and sites are recorded centrally regardless of where they are and without any boxes on site
- Web Based Admin and Retrieval: As long as you can surf the web you can use our web portal to quickly find stored calls!
- Tamper Proof Storage: All recorded calls can either be downloaded or streamed from our network giving you the highest possible levels of data integrity Long Term Storage: Our redundant storage facility can retain your recordings archive indefinitely. **
- Call Recording at the DR Site: When relocating VanillaIP handsets to your DR site, your call recording capability moves with you.
- 30 Day Licences: Like all VanillaIP services, Call Recording can simply be deactivated with 30 days notice
FSA Call Recording Compliance
From March 2009 all firms regulated by the Financial Services Authority [FSA] will have to record all telephone conversations and electronic communications involving client orders and retain the files for six months. No technical standards have been specified except to say that “all files are readily accessible to the FSA and any changes can be identified”. VanillaIP Call Recording adheres to the FSA regulations. The full FSA Policy Statement can be found here
*A set-up charge applies
** Storage charges apply after the first 2 months
