Provisioning System
The VanillaIP Provisioning System is a web based interface that acts as a management overlay across the VanillaIP network for Resellers and End Users. Its real power is in providing a single, centralised portal for all service assignment and billing, greatly reducing the Reseller customer service burden. In this way it has a critical role in simplifying the provision of new users on the system by combining all the elements that are required to deliver the specified service to the customer. The key capabilities of Provisioning can be summarised as follows;
- Centralised Billing
- Customer Self Management
- Customised Reseller Bundles
- Management of customer Pre-Pay and Rental licences
- Automated IP Phone Configuration
- Geographic, Non Geographic and International Phone Number Management
- Automatic Device Fulfilment
- WLR 3 Service Provision
- Billing can include non-VanillaIP services
The design philosophy behind the Provisioning System has been to help Resellers deploy users quickly, provide options for how they go to market, give them a unique product offering and to reduce the customer service overhead as far as possible
Hosted Billing
For resellers that have their own billing system we can provide SDR and CDR records for the Reseller to generate invoices. Alternatively, we can produce and send hard copy invoices with the reseller logo. All invoices and other customer facing elements of the network will carry the Reseller branding
