MiReception Console
Your telephonist offers the first impression of your business to your customers and therefore becomes a critical component of your Customer Relationship Management. VanillaIP MiReception extends the options offered to your operator beyond the core requirements of call handling, and addresses the more sophisticated business operator requirements.
Unity Desktop
Unity is a Windows client application that combines Call Control, extension presence, Instant Messaging, Directory Integration, Service Configuration, Outlook Contacts click-to-dial and other cool stuff. The Busy Lamp Field will reflect the busy/available presence status of up to 20 colleagues.
Our simple and intuitive interface makes answering, releasing, holding and conferencing multiple calls simple. Users can configure all BroadWorks services including call forwarding and simultaneous ring
Communicator Softphone
The Communicator IP softphone lets users make and receive calls from their PC through a USB headset. In this way Communicator can be the primary telephone device, or a second phone for remote workers
VoiceMail to Email
Users can choose to have all their voicemail messages forwarded to their email inbox, or to have just an email notification that they have waiting voicemail. We will also provide the inbound CLI or name of the person and the time they left the message
