For end users, the “look and feel” of their telephone system will not have changed.
They still have a range of sophisticated desk handsets, headsets, cordless, fax machines and the rich telephony feature sets they have come to expect.
Sophisticated Feature Sets - Time of day routing, centralised reception, hunt groups, hot desking, call diverts/call forwards, one number, find me/follow me, call pick-up, presence, instant messaging, video calling, outlook integration and other advanced features are all available
Number Porting - Port any BT number across to VanillaIP, regardless of where the user was or is going to be
International DDI Numbers - Publish local numbers in overseas markets and bypass diversion charges back to to the UK. Full country list here
Home Worker Support – Any remote worker with Internet access without divert charges back to the UK.
Unified VoiceMail - Voicemail users have the option of forwarding messages to any email inbox
Fax-to-Email - Inbound fax messages can be forwarded to group or individual email addresses. Avaialable for ported and new Fax numbers
Simultaneous Ring - Allows multiple external phones, such as the user's mobile, when a call is received on their DDI
Shared Call Appearance - Allows multiple VanilalIP phones to share the same extension. eg, phone in the office, phone at home and IP phone on laptop
Auto Attendant - Multi level AA can support dial-by-name, dial-by-extension with custom Music On Hold and queuing options
