VanillaIP Partners have 3 days of training in our Mitcham Customer Service Centre.
Qudo Agent Partners only need to attend the Sales Training day.
Day 1 - Sales
- Network Overview - introduction to VoIP, SIP, xDSL and other access options
- Feature Sets and User Benefits - Remote Office, Shared Call Appearance, Simultaneous Ring etc
- Handset Options - Polycom, Cisco, WiFi, analogue devices and mobility options
- User Applications - MiReception, Communicator, Call Centre, Unity
- Demonstration Techniques - incl. firewall settings
- System Specification - forecasting bandwidth, deployment models and feature mapping
Day 2 - System Administration
- Fulfillment - Adding reseller services, building packages, branding the reseller and client portals, provisioning businesses, sites, depts and users
- CPE configuration management
- Number Porting - Keeping, adding new, porting to and from, 0845/0870 provision
- Trouble Ticketing - Entering tickets, escalation, 1st level support, using the Expert System
- Billing - Setting up tarrifs, service packages, discounting, exporting records, running management reports
- Third Party Provisioning - Using the provisioning system to provision third party services using the OpenXML interface
Day 3 - Engineering
- Circuit Testing - Monitoring packet loss and latency
- Configuring CPE - Handsets, gateways and ATA's
- Redundancy Options
- Avoiding Problems! - Summary of whats gone wrong in the past and how to avoid doing it again
