Date: November 2015 | Publication: Comms Business
Traditionally, hosted call centre solutions have been specialist deployments that have sat outside the PBX or cloud solution. This means resellers have had either a good hosted telephony proposition or a good hosted call centre proposition but not both.
VanillaIP are changing that with their call enter bundles as Steve Tutt, Director of Product Marketing, explains. ‘the new bundles, in Basic, Standard and Premium variants, make it easy for our resellers to sit across a wide spectrum of customer requirements and present a high-end, clean and compelling solution to the customer. One danger with call centre solutions is that they can get too complex.