In the Press

Postcard from Margin symposium

Date: July 2017     |     Publication: Comms Dealer

Last month’s Margin in Voice & Data seminar held at the Forest of Arden Hotel on June 22nd signaled clearly the need for a new strategic approach to emerging market opportunities and threats, most preferably along the lines proposed by speakers at the event such as Sales Director VanillaIP, Iain Sinnott.  Iain spoke about how being different equals profit and how ‘Difference can defend margin in negotiations’

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Hosted PBX Meets GSM Mobile

Date: June 2017     |     Publication: Comms Business

VanillaIP have now launched user packages that include both a BroadSoft Hosted PBX seat and a Mobile SIM from either Vodafone or O2.  This provides a fully meshed fixed and mobile experience with one number, one voicemail, presence, chat and live call push/pull.

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Benefits of a Single Screen

Date: June 2017     |     Publication: Comms Business

 

David Dadds, Managing Director of VanillaIP, says that customers are more demanding in their requirement for MIS reporting and online management and the key for the channel is to be able to deliver all this within a single unified portal.

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Built Smart Hosted PBX Bundles

Date: June 2017     |     Publication: Comms Business

Did you know?

  • 55% of Users require a DDI Number, are you paying for 100%?
  • 24% of Users take mobility Bundles
  • VanillaIP Avg Seat Sale Price £10.41/mth, purchase price £4.31/mth
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Time for Change

Date: May 2017     |     Publication: Comms Dealer

For an industry immersed in all things communications and innovation bursting out in many areas, why is our UK number porting process still stick in the dark ages?  Dave Dadds, Chairman at the FCS and CEO at VanillaIP gives his opinion.

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Time to open mobile

Date: April 2017     |     Publication: Comms Dealer

With the cloud communications space becoming more about fixed and mobile convergence, it is now most important for reseller channels to have access to true wholesale mobile services.

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Dadds takes though stance on toll fraud

Date: April     |     Publication: Comms Dealer

Industry figures show that this is a multi-million-pound problem with single instances running into hundreds of thousands, even millions.’  Dadds CEO of VanillaIP confirmed that VanillaIP fully supports initiatives from industry trade bodies including FCS and ITSPA particularly around the stopping of fraudulent out payments.

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VanillaIP Launches Toll Fraud Guarantee

Date: April 2017     |     Publication: Comms Business

VanillaIP has introduced a Call Fraud Guarantee to the Channel, Dave Dadds, CEO at VanillaIP says ‘this guarantee should give great comfort to resellers that are rightly concerned about dial through fraud with industry figures showing this is a multi-million problem with single instances running into £100,000’s and even millions in some cases

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Universe – April 2017 Promotions

Date: April 2017     |     Publication: Comms Dealer and Comms Business

In our Universe not all hosted PBX users are the same.  VanillaIP’S April 2017April 2017 Promotion includes Smart Users from £3.95 Per month, Eternity Licences, Fraud Guarantee, Free Uboss Billing and Uboss Cloud NOC.  Be your own brand and manage your channel with VanillaIP

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On Uc, The channel has much to cheer and go for

Date: March 2017     |     Publication: Comms Dealer

The job of the channel is to encourage greater adoption of Unified Communications in the market.  Big strides have been taken in this direction, but does the channel’s ability to truly maximise on UC potential match the size of the opportunity.

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Embedded and Contextual Communications

Date: March 2017     |     Publication: Comms Business

The emergences of CPaaS (Communications Platforms as a Service) looks set to deliver on the promise that UCaas failed to provide – the embedding of communications in business process applications.  Comms Business take a look at real work examples of what key players are achieving with their platforms and asking the question, will 2017 see the merger of UCaas and CPaas?

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Modern Conferencing

Date: March 2017     |     Publication: Comms Business

Conferencing means different things to different people and the market has come a long way from its roots when it was reserved for big corporations with big IT budgets.  A wide variety of business are now looking to enjoy the collaboration benefits of modern conferencing. Comms Business talks to some key players in the market to see the latest trends and top products having an impact in the channel, including Dave Dadds, MD at VanillaIP

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Market Snapshot

Date: February 2017     |     Publication: Comms Business

David Dadds, Managing Director at VanillIP, says that the Cloud has made call recording solutions much more accessible for customers by removing significant PEW hardware investment costs and instead make call recording just another Opex service option.

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Fit for Future

Date: January 2017     |     Publication: Comms Business

Comms Business reports back from Zen Internet channel partner conference in London last month where the network services company had a number of forward looking announcements to make.

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Broadsoft Connections

Date: January 2017     |     Publication: Comms Business

Comms Business Magazine reports exclusively for the channel from Broadsoft Connections 2016, the global channel event held in San Antonio, Texas, by the leading cloud based telephony provider.  The Brits were well represented with VanillaIP being one of the exhibitors.

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Resolved for 2017

Date: January 2017     |     Publication: Comms Dealer

Dave Dadds, Chairman of the FCS explains how Ofcom has promised a new customer-centric Openreach with the Universal Service Obligation extending to broadband.   The Government has committed to a full-fibre 5G-enabled future, with the mobile networks pressing on to meet their non-spot commitment.

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Comms industry enters age of the portal

Date: January 2017     |     Publication: Comms Dealer

Supplier and reseller operations must be brought up to date if the comms industry’s cogs are not to jam.  But fear not – the rise of highly developed portals will ensure that the channel’s wheels remain well greased for today and the times ahead.

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Table Stakes for Self-Service

Date: December 2016     |     Publication: Comms Business

Comms Business takes a look at the growing adoption of self-service and provisioning within the channel to find out what key feautres make up the leading provider offers.

Comms Business met with VanillaIP and explains how ‘VanillaIP has a highly holistic approach to portals and the self-provisioning capabilities with their Uboss platform’.

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Dadds picks up baton

Date: December 2016     |     Publication: Comms Dealer

Dadds was named FCS chairman in the summer, taking over from Spitfire founder Jason Orde who had held the role for five years.  As well as overseeing the organisation’s funding, Dadds is committed to making sure member telecoms and IT business are well represented when legal or regulatory issues arise and leading the charge when Ofcom needs reminding of the channel’s influence and importance.

Its a role Dadds enjoys, and he has the experience to fulfill the tasks it demands, having been active in the telecoms industry for three decades.

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Zen Partners VanillaIP to provide new UC offering

Date: December 2016     |     Publication: Comms Business

Zen Internet has partnered with UK cloud Services provider VanillaIP to bring a Broadsoft-based, UC solution to its UK channel.  By leveraging the combined strength of the two companies, Zen believes it can offer channel partners a more sophisticated offering as the cloud market evolves.

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Zen brings in VanillaIP UC

Date: December 2016     |     Publication: Comms Dealer

Zen Internet is introducing a new Broadsoft-based UC solution to its UK channel following a link-up with cloud services provider VanillIP.

Zen Channel Partners MD Stephen Warburton said: ‘The market is moving beyond hosted PBX where you are essentially replicating PBX services from the cloud, to a solution that is more apps-based than device-based.  VanillaIP demonstrated the innovation we need’

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Table Stakes for Self-Service

Date: December 2016     |     Publication: Comms Business

Comms Business takes a look at the glowing adoption of self-service and provisioning within the channel to find out what key features make up the leading provider offers.

VanillaIP has a highly holistic approach to portals and the self-provisioning capabilities with their Uboss platform.  Ian Hunter from Comms Business magazine met with VanillaIP at the East Croydon base to receive a catch-up on developments this year.

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Uboss Boots Broadsoft

Date: November 2016     |     Publication: Comms Dealer

VanillaIP ‘Big Reveal’ is certain to win a rousing Comms Vision Conference reception when the company lifts the lid on a new high profile channel campaign based on a unique blend of its Uboss platform, extensive BroadSoft Functionality.

VanillaIPs new proposition has overcome the challenge of balancing ‘smart’ and ‘complex’ solution elements with the need for simple services at the customer level and simplicity in the reseller package creation.

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Developing a Smart Program

Date: November 2016     |     Publication: Comms Business

The need to know what your customers are thinking is a key and constituent part of any digital transformation (DX) and received wisdom is that the best way to gather this feedback is via a social media plan.  Here, Charlotte Quartly, Digital Marketing Co-ordinator at VanillaIP, shares her views on how to get organised.

Charlotte explains as the old adage goes, ‘If you fail to prepare then you are preparing to fail’ and this includes every aspect of the social world.

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Comms Vision 2016 @ Gleneagles

Date: November 2016     |     Publication: Comms Business

Bridgid Nzekwu, talks to the most significant movers and shakers in the Comms Industry.  Bridgid is joined with Dave Dadds, CEO of VanillaIP.

To watch the full interview click the view article button below.

 

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Call and Contact Centre Choices Expand for Mid-Market

Date: November 2016     |     Publication: Comms Business

Call and Contact centres have changed.  No longer the ‘Dark Satanic Mills’ of the 21st Century they are today staffed by more highly trained and valued individuals in this post offshore world and for the larger SME and the mid-market there are solutions that fit their desire to keep the customer at the forefront of business.

Steve Tutt of VanillaIP believes that providing an informed and efficient experience for inbound callers is an essential part of your customer relationship management

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Cloud Significantly Impacting The Billing Markets

Date: October 2016     |     Publication: Comms Business

Billing Services and applications are still evolving.  Once just used for fixed line voice call billing applications, today solutions need to keep pace with the integration of voice and data applications such as VoIP and cloud based services as well as mobile communications.

Steve Tutt, Marketing Director at VanillaIP explains how he thinks the market is exploding

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Hosted Telephony: Price, Connectivity and Suppliers

Date: July 2016     |     Publication: Comms Business

Comms Business Magazine talks to a number of key players in the Hosted Telephony/UCaaS market to establish the significance of price versus features, connectivity and portfolio.  It seems there are issues everywhere!

Steve Tutt argues that if you are in a competitive situation with the exact same product then you can only differentiate by discounting or adding value with professional services

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Buyers Behavior is now #Digital

Date: June 2016     |     Publication: Comms Business

Charlotte Quartly, Digital Strategy Coordinator @VanillaIP says the digital revolution has made it easier to review any products or business, which changes the way products are purchased.  If a consumer cannot find a good review on the product or company they are unlikely to get to the purchase stage of the customer-buying journey.

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Burhill Shines Bright

Date: April 2016     |     Publication: Comms Business

Last month saw the Comms Business Channel golfers gear up for the first gold day in the society season.  Burhill Golf Club in Surrey was the venue for what turned out to be a day of fantastic weather with some great golfing.

The sponsor of the day was VanillaIP, Dave Dadds stocked up our players with some golfing goodies and sent them out onto the course full of bacon sandwiches.

 

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Unified Communications for the SME – Going Mobile

Date: April 2016     |     Publication: Comms Business

The potential for Unified Communications is huge and the SME has begun to understand what it is all about and where they can gain a competitive advantage.  At the same time SMEs are increasingly deploying mobile applications that would really benefit from being holistically integrated in to their overall UC deployments.

According to Steve Tutt at VanillaIP, one change that is becoming apparent is that multi-vendor solutions are becoming the norm.

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Portals: The Age of Engagement

Date: December 2015     |     Publication: Comms Business

Portals are beginning to become very important.  End users are starting to expect self-service for a range of goods and services so why not communications products and service.  At the back end of 2014 Comms Business decided that they would over the next 12 months take a close look at supplier portals.

What impressed Comms Business straight about was that the VanillaIP demo was done remotely but live.  The VanillaIP Uboss portal was a good-looking multi-level cloud based system that manages all elements of a partner’s cloud and traditional portfolio.

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Moving Beyond Cloud UC

Date: November 2015      |     Publication:  Comms Dealer

Hosted Services started off as a jalopy, became a bandwagon and is now a full scale runaway juggernaut, writes Steve Tutt Marketing Manager at VanillaIP.  As Solutions have evolved cloud has become more than a service delivery and SaaS billing concept and is now a while new go-to-market model.  So what are some of the trends, opportunities and threats that are shaping our marketing in the next 12 months?

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Consuming Convergence

Date: November 2015     |     Publication: Comms Business

Traditionally, hosted call centre solutions have been specialist deployments that have sat outside the PBX or cloud solution.  This means resellers have had either a good hosted telephony proposition or a good hosted call centre proposition but not both.

VanillaIP are changing that with their call enter bundles as Steve Tutt, Director of Product Marketing, explains.  ‘the new bundles, in Basic, Standard and Premium variants, make it easy for our resellers to sit across a wide spectrum of customer requirements and present a high-end, clean and compelling solution to the customer.  One danger with call centre solutions is that they can get too complex.

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A Social World

Date: October 2015     |     Publication: Comms Business

Charlotte Quartly, Digital Strategy Coordinator @VanillaIP says the digital age is here and its vital that all business in today’s world have a digital strategy in place.  Quarty suggests that to embrace the latest digital trends and technologies it’s important to understand why digital needs to be a vibrant part of your future business plan.

Charlotte explains how digital marketing is a way of promoting your brand or products using digital technologies.  Over the last 10 years digital has grown enabling every business to target a range of audiences using a variety of different digital platforms.

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Differentiating Hosted Telephony

Date: July 2015     |     Publication: Comms Vision

Hosted telephony is a maturing market, some of the existing suppliers have been plying their OPEX trade for more than ten years!  Today their resellers more often than not come up against other hosted quotes on the table rather than CAPEX based PBX offerings.

Steve Tutt, Product Marketing Director at VanillaIP talks about one great advantage of the cloud service delivery model is the ‘plug and play’ element.

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Small but Perfectly Formed

Date: June 2015     |     Publication: Comms Business

Comms Business Magazine examines the informal Call Centre market and concludes that whilst the size of the small call centre may be small there is no reason why it should not be perfectly formed.

Steve Tutt at VanillaIP looks to the rise of cloud based contact centres in making highly featured solutions available to the smaller user

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VanillaIP Enhances Feature Set

Date: March 2015     |     Publication: Comms Business

VanillaIP has signed an exclusive distribution agreement with Kakapo Systems, a software development firm specialising in VoIP platform integration for Broadsoft hosted telephony working on Windows, Mac and Mobile Platforms.

Steve Tutt, Marketing Manager at VanillaIP says ‘ The Kakapo Unity applications provide point and click access to all services and settings, as well as call control and in providing a busy lamp field.  For call centre applications we have Agent, Supervisor and Wallboard features for a richer and more responsive user experience’.

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Risk Balancing

Date: December 2014     |     Publication: Comms Business

Comms Business takes a look over the horizon at what we can expect to see in the channel next year.  They hear from key players including Dave Dadds at VanillaIP on their views on how markets will fare and what applications are likely to be hot in the next 12 months.

Dave Dadds, Managing director of VanillaIP explains how in 2015 carriers will continue to have a problem with hosted telephony. According to Dadds ‘The problem is that carriers cannot hit their financial targets by selling the application.  The global market is still so small – analysts generally estimate that only around three per cent of the world’s PBX extensions are really deployed from the cloud.

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Flexible Friends

Date: October 2014     |     Publication: Comms Business

Billing Services and applications are evolving as the communications landscapes changes.  Once just used for fixed line voice call billing applications, today they need to keep pace with the integration of voice and data applications such as VOIP and cloud based services as well as mobile communications.

Iain Sinnot, Sales Director at VanillaIP says that if you are just going to bill a flat monthly fee for services and included all calls in that package or have a simple monthly service fee adding in a monthly CDR for calls, your billing system can be pretty basic but you are not really in the Cloud business.

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Rebate Scheme Extended

Date: September 2014     |     Publication: Comms Business

VanillaIP, the provider of enterprise class Cloud UC services to the UK channel, has announced an extension to their rebate promotion scheme that sees all new 36 month subscribers now receiving a Yealink T22P IP desk phone.

VanillaIP explains how the IP phone handset is the focal point of the Cloud UC systems for most users and as such the Yealink terminals provide a prospective impression of the power underlying VanillaIP platform.

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