Since partnering with Akixi in 2019, we’ve seen many successes with their award-winning call and contact analytics. The introduction of Akixi 3000 brings omnichannel reporting to the portfolio. The contact centre market is evolving rapidly post-lockdown and managing remote teams while keeping customers happy is key.
Akixi 3000 offers flexible reporting and accurate analytics for calls as well as emails and webchat. Which enables you to manage your business’s communications strategy more effectively.
• Report on multiple channels of communication
• View how teams and individuals handle communications within the business
• Receive group contact notifications with the Omnichannel Panel Windows application
• Bring multiple channels of communication into a single view
• Organise agents into groups by specialist area or communication channel
• Ensure enquiries are managed efficiently and effectively by the most appropriate agent