VanillaIP add Akixi to the Mix
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As CX (customer experience) becomes the hottest topic in the world of business communications, to the small and medium UK business market, VanillaIP say they are delighted to be adding Akixi to the partner portfolio. Commenting on the launch this week of the Akixi products, VanillaIP Sales & Marketing Director, Iain Sinnott, said, ”I have known the team at Akixi for years and I am absolutely thrilled to have their products in our portfolio. Customer service is a high demand area for most businesses and the amount of power the Akixi range adds to a sales or support help desk hunt group is astonishing. When we sat down to discuss partnering, the wallboard feature alone (that converts missed calls into lost revenue) convinced me of the benefit to our partners and their clients, but there is so much more.“ He added, ”alongside our partners’ ability to create Feature Appropriate User packs, we have now delivered a powerful, best in class enhancement to critical inbound and outbound call management services, but at a price the average business can easily justify.”

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