Latest Features

Htek Cloud Phone Series

In a significant development in the fast-moving Hosted PBX market, We have announced total integration between the Uboss management platform and Htek SIP handsets. For the first time the handset firmware, services, and button features are all driven from Uboss for the tightest possible feature integration. The Htek UC range of sophisticated IP terminals along … Continue reading “Htek Cloud Phone Series”

Combined Hosted PBX and Mobile SIM User Bundles

In a first for the UK VanillaIP have now launched user packages that include both a BroadSoft Hosted PBX seat and a Mobile SIM from either Vodafone or O2. This provides a fully meshed fixed and mobile experience with one number, one voicemail, presence, chat and live call push/pull. The underlying GSM number is totally … Continue reading “Combined Hosted PBX and Mobile SIM User Bundles”

Flexible Seating

Flexible Seating allows users to log into any Host phone, which then immediately downloads and applies the configuration file of the hot desking user, without requiring a restart. This has major advantages both in functionality and simplifying the licenses required for a hot desking environment. To summarise these:- Licenses Required – Flexible Seating is a … Continue reading “Flexible Seating”

Activity Logs

We have been adding Activity Logs to provide an audit trail of changes within Uboss. The latest service to have Activity Logs added is Call recording and this will display changes to the service and who made them. Clicking in from the summary list shows the specific changes.

User Device Management

To build on our concept of unifying all services at a user level we have introduced an updated Devices tab. This will now list all of the user’s devices and allow them to be configured, such as changing the button functions, codec, display etc and the updated config file generated – all within the same … Continue reading “User Device Management”

Enhanced Business Wizards

Uboss wizards provide a workflow to automate and simplify many of the steps required to create new businesses and users. We have expanded the Wizards to now include additional group services that new users can automatically be added to. These include Meet Me Conference Bridge – An option “Default Conference Bridge” is created as part of … Continue reading “Enhanced Business Wizards”

Scheduled Reports

Uboss offers a comprehensive range of call centre reports that provide all queue and agent metrics in an intuitive interface that lets the user drill into the data, right down to individual legs of individual calls. This reporting has now been enhanced with Scheduled Reports. The following reports can be scheduled, User & Phone Number … Continue reading “Scheduled Reports”

Alerts and Notifications

The Alerts & Notifications module allows alerts to be set against a number of different parameters to ensure timely notification of unusual events or behaviour that is about to trigger an event, such as users getting close to their call spend threshold and in danger of being automatically credit locked Alert Email – A new field … Continue reading “Alerts and Notifications”

Dashboard Widgets

We are pleased to announce the availability of our next generation of context based Dashboard Widgets and Hot buttons for Uboss. This is a configurable home screen within Uboss that can be configured with tiles of information for an individual user. As such, this provides personalised business intelligence based on a user’s roles and requirements. … Continue reading “Dashboard Widgets”

URL Fields in Reports

In all Uboss reports, you are now able to click onto any of the stats within the report to see more in-depth detail.  By giving your clients access to the Uboss portal instead of just sending out a monthly PDF bill, will enable them to understand their bill in full detail. For example; the below … Continue reading “URL Fields in Reports”

Unity Integration with Salesforce.com and Agile CRM

Collate all of your contacts seamlessly with Unity’s new integration with Salesforce.com and Agile CRM. Facilitate contact lookup, automatically pop the CRM contact page and add call log entries and notes to contacts which are then saved in your CRM system. Transform the way you connect by integrating your CRM platform with Unity, simply configure … Continue reading “Unity Integration with Salesforce.com and Agile CRM”

Service Creation and Configuration within Uboss

Two changes have been made regarding service configuration.  These two changes will provide greater flexibility and ease of use when creating and managing packages, services and devices in Uboss. Rolling Contracts Uboss will now allow services to be configured as ‘rolling contract’.  Which means it must be assigned for a predetermined duration and can only … Continue reading “Service Creation and Configuration within Uboss”

Linked Number Function

Ofcom have recently introduced a regulation whereby 03x numbers are automatically reserved for those customers that have the applicable 08x number assigned.  More information is available here Uboss supports this regulation through the use of linked numbers, whereby if an 08x number is assigned to a business then the corresponding 03x number will automatically be … Continue reading “Linked Number Function”

Number Categories in User Packages

In a new enhancement to the Package creation in Uboss, we can now include a number category with a user package. This allows resellers to make bundles that are more logical to users by optionally including a DDI, without having the numbers billed as a separate line item  Number Categories can only be added to … Continue reading “Number Categories in User Packages”

Brand Control = Margin Control

White Label means 100% your own brand, no co-branding where a customer can easily google your competitors that have an identical solution. At VanillaIP we want you to build your own brand equity, not someone else’s. For our webinar on the 10th January to learn how VanillaIP white label solution can build your brand and … Continue reading “Brand Control = Margin Control”

Unity Dashboard

Unity Dashboard is an essential tool for providing real-time visibility of inbound and outbound activity as well as queue conditions across all Call Centres.  Suitable for Call Centres of any size, Unity Dashboard provides the flexibility to display your key call handling metrics. As a completely configurable application, Unity Dashboard can display any number of … Continue reading “Unity Dashboard”

Call Recording Usage Report

Call Recording Storage charges we have released two additional elements to help Partners understand what usage their clients’ are using and where they go to adjust retention periods to reduce storage usage/ charges. The two new elements are call recording usage reporting features that will show the quantity of GBs used for a Partners total customer … Continue reading “Call Recording Usage Report”

Unity Mobile

Unity Mobile for Android, iPhone and Windows extends the full BroadWorks user experience to the mobile device from as little as £1.35 per user per month RRP. With intuitive buttons for hold, transfer and conference, Unity Mobile simplifies call handling and provides a professional calling experience. Using call back and call through with the native … Continue reading “Unity Mobile”

Remote Device Reboot

Remote Device Reboot within the Uboss portal is available at the Business Level and provides the ability to control end user devices without having to ask the customer to restart locally. Configure Multiple Devices – This will list every device at the Reseller or Business level. Select individual devices or a device type from the drop … Continue reading “Remote Device Reboot”

Packet Analyser

Packet Analyser is a  powerful diagnostic and reporting tool to proactively manage Users, devices and call quality on the VanillaIP platform, which in turn enables faster response and fix times on tickets. This is a major customer service enhancement, Uboss PA is a new module being added to what is already a very powerful portal.  All … Continue reading “Packet Analyser”

User Initiated Call Trace

As part of our commitment to ensuring the highest call quality, and our contracted SLA of achieving a MOS score of 3.9 or higher for 90% of calls on the VanillaIP network, we have introduced User Initiated Trace. This is the ability for any user to immediately report a poor quality call which is flagged … Continue reading “User Initiated Call Trace”

Bulk Configuration Changes

Building on our founding principle of automating as many processes as possible and minimising back office tasks, we are pleased to announce two powerful new Uboss tools. Bulk Job and Bulk Service Configuration automate many of the actions involved in adding, updating and removing users from the platform and also configuring services. Both are found … Continue reading “Bulk Configuration Changes”

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