Uboss Htek integration supports “true” Key & Lamp working the same as traditional key systems from the likes of Panasonic and Toshiba. This system uses Line keys to show line activity for other users providing visibility of line in use and allowing calls to be held on line keys and retrieved from any other phone. With the same Line Keys. Key and Lamp is typically used in small office environments or for sales/technical teams that are based in the same open plan office
Simplicity of Deployment +-
For Resellers, this functionality is important in addressing all market segments, traditionally with Hosted PBX has been seen to be “missing” some of the features traditionally associated with the original Key and Lamp system, with this new functionality from VanillaIP we bring the “old world” into the IP age . Importantly, all configuration is done on Uboss so there are no orphaned buttons or local programming required on the handset itself. All setup is controlled from Uboss Cloud and the phone can be remotely rebooted if changes ever need to be made. This is crucial in stopping costly engineering site visits to program phones.
Advanced Functionality +-
For customers, key and lamp working is an intuitive way to manage calls, particularly where there is decentralised answering, for example where calls are delivered to a hunt group. Designed for maximum flexibility, Key & Lamp working provides an optimal calling experience for inbound customer contact.