Who We Are

We are a leading provider of innovative cloud-based communication solutions for businesses. We specialize in delivering hosted telephony, Unified Communications as a Service (UCaaS), and a comprehensive suite of cloud-based productivity applications and services, including VoIP telephony packages, CRM integration.

Our Mission

At VanillaIP, we are committed to driving digital transformation and supporting our partners in delivering exceptional customer experiences.

Our mission is to empower channel partners with a robust and flexible platform that simplifies collaboration and enhances customer engagement. Through our unique partner proposition, we combine a broad product portfolio with the most powerful and effective back-office automation platform, enabling seamless management of omnichannel communication and comprehensive tracking and reporting on customer service interactions.

What We Do

At VanillaIP, we specialize in delivering cutting-edge cloud communication solutions tailored for the UK channel market. Our comprehensive suite of services empowers channel partners to offer robust, scalable, and customizable communication tools to their clients on 30 day terms.

Core Offerings:

• Hosted Telephony & Unified Communications (UCaaS): Utilizing BroadSoft Hosted PBX, we provide reliable VoIP services complemented by desktop and mobile applications, ensuring seamless communication across devices.

• Uboss Platform: Our proprietary Uboss portal streamlines back-office processes, offering features like 100% billing automation, self-service capabilities, and comprehensive network operations tools. This enables partners to efficiently manage services and focus on growth.

• Mobile-First Solutions: Recognizing the shift towards mobility, our Mobile First User package integrates our VoIP platform with EE's network, offering features such as native dial pad functionality, call recording, and extension-to-extension dialing without the need for over-the-top apps.

• Integration with Productivity Tools: We enhance customer engagement by integrating with platforms like Microsoft Teams, Webex, Akixi for analytics, and CRM systems through Unity Desktop and Go Cara, providing a unified communication experience.

Our business model is designed to support channel partners in delivering differentiated services. With customizable service bundles, branding options, and pricing control, partners can tailor offerings to meet specific client needs, driving revenue and customer retention.

By leveraging VanillaIP's solutions, partners can confidently navigate the evolving landscape of cloud communications, ensuring their clients receive top-tier, adaptable, and secure communication services

Our Values

At VanillaIP, our core values are deeply embedded in our commitment to empowering channel partners and delivering exceptional cloud communication solutions. While we may not have a publicly listed set of formal values, our actions and business practices reflect the principles that guide us:

Partner Empowerment

We prioritize enabling our channel partners with the tools and flexibility they need to succeed. Through our Uboss platform, partners gain control over service bundles, branding, and pricing, allowing them to tailor offerings to their clients' specific needs.

Innovation and Flexibility

Our solutions are designed to adapt to the evolving needs of businesses. By integrating with platforms like Microsoft Teams and Webex, and offering services such as Mobile First User packages, we ensure our partners can provide cutting-edge, flexible communication options.

Reliability and Security

We are committed to delivering secure and reliable communication services. Our infrastructure is built to support businesses in maintaining consistent and protected connections, vital for today's dynamic work environments.

Customer-Centric Approach

Understanding the importance of customer satisfaction, we focus on providing solutions that enhance user experience and engagement. Our services are designed to help partners improve customer retention and deliver value-added communication tools.

These guiding principles drive our mission to support our partners in delivering top-tier, adaptable, and secure communication services to their clients.