Client Application and Service
Client Application and Service
From white-label VoIP to cutting-edge cloud solutions, we help partners build future-proof services that deliver seamless user experiences and drive business growth.
Unified Communications (UCaaS)
Deliver powerful, cloud-based collaboration tools. With VanillaIP, you offer enterprise-grade UCaaS solutions that are scalable, secure, and fully customizable for every client.
Enable truly seamless communication across desktop and mobile with native apps, while connecting leading CRMs like Salesforce and Zoho for click-to-dial, screen-pop, and automatic call logging, so sales and service teams work faster without app-hopping.
Elevate collaboration with our Microsoft Teams integration or choose Webex for a secure, enterprise-grade experience, giving users the calling, messaging, and meeting tools they already trust, all managed centrally.
Package services your way: mix features, roles, and price points to fit each client’s needs and budget, from lean voice-only bundles to full UC suites with analytics and compliance add-ons.
Unified Communications (UCaaS)
Deliver powerful, cloud-based collaboration tools. With VanillaIP, you offer enterprise-grade UCaaS solutions that are scalable, secure, and fully customizable for every client.
Enable truly seamless communication across desktop and mobile with native apps, while connecting leading CRMs like Salesforce and Zoho for click-to-dial, screen-pop, and automatic call logging, so sales and service teams work faster without app-hopping.
Elevate collaboration with our Microsoft Teams integration or choose Webex for a secure, enterprise-grade experience, giving users the calling, messaging, and meeting tools they already trust, all managed centrally.
Package services your way: mix features, roles, and price points to fit each client’s needs and budget, from lean voice-only bundles to full UC suites with analytics and compliance add-ons.
Unified Communications (UCaaS)
Deliver powerful, cloud-based collaboration tools. With VanillaIP, you offer enterprise-grade UCaaS solutions that are scalable, secure, and fully customizable for every client.
Enable truly seamless communication across desktop and mobile with native apps, while connecting leading CRMs like Salesforce and Zoho for click-to-dial, screen-pop, and automatic call logging, so sales and service teams work faster without app-hopping.
Elevate collaboration with our Microsoft Teams integration or choose Webex for a secure, enterprise-grade experience, giving users the calling, messaging, and meeting tools they already trust, all managed centrally.
Package services your way: mix features, roles, and price points to fit each client’s needs and budget, from lean voice-only bundles to full UC suites with analytics and compliance add-ons.
Integrated Mobile SIMs
Empower users with full PBX functionality via native mobile calling, no apps required.
VanillaIP’s mobile-first solution keeps users connected wherever they are, using their native dialer.
Deliver full PBX functionality from the native mobile dialer, extension-to-extension calling, hunt groups, voicemail, and even call recording, so users keep one number and one experience wherever they are.
Leverage deep integration with our platform and the EE network for premium call quality and resilience, without relying on data or third-party apps, just pick up the phone and it works.
Perfect for remote and hybrid teams: keep corporate identity and compliance intact on the move, while giving staff a simple, friction-free way to stay reachable and productive.
Integrated Mobile SIMs
Empower users with full PBX functionality via native mobile calling, no apps required.
VanillaIP’s mobile-first solution keeps users connected wherever they are, using their native dialer.
Deliver full PBX functionality from the native mobile dialer, extension-to-extension calling, hunt groups, voicemail, and even call recording, so users keep one number and one experience wherever they are.
Leverage deep integration with our platform and the EE network for premium call quality and resilience, without relying on data or third-party apps, just pick up the phone and it works.
Perfect for remote and hybrid teams: keep corporate identity and compliance intact on the move, while giving staff a simple, friction-free way to stay reachable and productive.
Integrated Mobile SIMs
Empower users with full PBX functionality via native mobile calling, no apps required.
VanillaIP’s mobile-first solution keeps users connected wherever they are, using their native dialer.
Deliver full PBX functionality from the native mobile dialer, extension-to-extension calling, hunt groups, voicemail, and even call recording, so users keep one number and one experience wherever they are.
Leverage deep integration with our platform and the EE network for premium call quality and resilience, without relying on data or third-party apps, just pick up the phone and it works.
Perfect for remote and hybrid teams: keep corporate identity and compliance intact on the move, while giving staff a simple, friction-free way to stay reachable and productive.
Akixi CX
Give customers live visibility of call activity, queues, and agent performance with configurable dashboards, wallboards, and reports, plus deep CRM connectivity. Akixi CX turns raw call data into decisions that raise service levels and revenue.
Real-time and historical analytics with configurable alerts and wallboards that keep teams focused on what matters most.
Identify missed opportunities and proactively recapture abandoned callers using queue insights, thresholds, and callbacks.
Connect to 300+ CRMs for screen-pop, click-to-dial, and automatic activity logging that fits your existing workflows.
Access dashboards in any modern browser or on mobile so managers can check performance and act on the move.
Akixi CX
Give customers live visibility of call activity, queues, and agent performance with configurable dashboards, wallboards, and reports, plus deep CRM connectivity. Akixi CX turns raw call data into decisions that raise service levels and revenue.
Real-time and historical analytics with configurable alerts and wallboards that keep teams focused on what matters most.
Identify missed opportunities and proactively recapture abandoned callers using queue insights, thresholds, and callbacks.
Connect to 300+ CRMs for screen-pop, click-to-dial, and automatic activity logging that fits your existing workflows.
Access dashboards in any modern browser or on mobile so managers can check performance and act on the move.
Akixi CX
Give customers live visibility of call activity, queues, and agent performance with configurable dashboards, wallboards, and reports, plus deep CRM connectivity. Akixi CX turns raw call data into decisions that raise service levels and revenue.
Real-time and historical analytics with configurable alerts and wallboards that keep teams focused on what matters most.
Identify missed opportunities and proactively recapture abandoned callers using queue insights, thresholds, and callbacks.
Connect to 300+ CRMs for screen-pop, click-to-dial, and automatic activity logging that fits your existing workflows.
Access dashboards in any modern browser or on mobile so managers can check performance and act on the move.
Call Recording, Transcription and Sentiment Analysis
Capture every interaction for compliance and quality, then turn speech into searchable text with AI-powered transcription and sentiment analysis. Train teams faster, resolve disputes confidently, and surface the moments that matter.
Secure, long-term encrypted storage with granular retention policies to align with regulatory and client requirements.
Automatic, high-accuracy transcription with speaker separation so reviews are faster, clearer, and more precise.
Built-in sentiment scoring that flags risky or coachable calls before they turn into escalations or complaints.
Lightning-fast search by keyword, user, number, or custom tags so you can pinpoint the right moment instantly.
Call Recording, Transcription and Sentiment Analysis
Capture every interaction for compliance and quality, then turn speech into searchable text with AI-powered transcription and sentiment analysis. Train teams faster, resolve disputes confidently, and surface the moments that matter.
Secure, long-term encrypted storage with granular retention policies to align with regulatory and client requirements.
Automatic, high-accuracy transcription with speaker separation so reviews are faster, clearer, and more precise.
Built-in sentiment scoring that flags risky or coachable calls before they turn into escalations or complaints.
Lightning-fast search by keyword, user, number, or custom tags so you can pinpoint the right moment instantly.
Call Recording, Transcription and Sentiment Analysis
Capture every interaction for compliance and quality, then turn speech into searchable text with AI-powered transcription and sentiment analysis. Train teams faster, resolve disputes confidently, and surface the moments that matter.
Secure, long-term encrypted storage with granular retention policies to align with regulatory and client requirements.
Automatic, high-accuracy transcription with speaker separation so reviews are faster, clearer, and more precise.
Built-in sentiment scoring that flags risky or coachable calls before they turn into escalations or complaints.
Lightning-fast search by keyword, user, number, or custom tags so you can pinpoint the right moment instantly.
Microsoft Teams Integration
Bring your existing numbers, PBX or SIP trunks into Teams, no new hardware, no disruption. Microsoft Teams integration with VanillaIP connects Teams Phone to your telephony so users can make and receive PSTN calls in the Teams apps they already use.
Keep your existing numbers, devices, and call flows, no re-numbering or hardware swaps required.
Cloud-native service hosted on Microsoft Azure for high availability, strong security, and predictable performance.
Rapid rollout with per-user licensing that scales cleanly from a small pilot to your entire organisation.
Works alongside your contact centre and existing endpoints, preserving advanced features and handset investments.
Microsoft Teams Integration
Bring your existing numbers, PBX or SIP trunks into Teams, no new hardware, no disruption. Microsoft Teams integration with VanillaIP connects Teams Phone to your telephony so users can make and receive PSTN calls in the Teams apps they already use.
Keep your existing numbers, devices, and call flows, no re-numbering or hardware swaps required.
Cloud-native service hosted on Microsoft Azure for high availability, strong security, and predictable performance.
Rapid rollout with per-user licensing that scales cleanly from a small pilot to your entire organisation.
Works alongside your contact centre and existing endpoints, preserving advanced features and handset investments.
Microsoft Teams Integration
Bring your existing numbers, PBX or SIP trunks into Teams, no new hardware, no disruption. Microsoft Teams integration with VanillaIP connects Teams Phone to your telephony so users can make and receive PSTN calls in the Teams apps they already use.
Keep your existing numbers, devices, and call flows, no re-numbering or hardware swaps required.
Cloud-native service hosted on Microsoft Azure for high availability, strong security, and predictable performance.
Rapid rollout with per-user licensing that scales cleanly from a small pilot to your entire organisation.
Works alongside your contact centre and existing endpoints, preserving advanced features and handset investments.
Broadband
Business-grade connectivity you can trust, delivered with Zen’s award-winning network and support.
Choose FTTP, SoGEA, or Ethernet for the speed and resilience your voice and cloud apps demand.
Proactive network monitoring with responsive UK-based support that picks up quickly and resolves issues fast.
Static IP addressing and enterprise-grade router options to match your security posture and networking standards.
Flexible bandwidths, from FTTP to Ethernet, with clear, low-friction upgrade paths as demand grows.
Excellent uptime and low latency for consistently clear voice quality and reliable SaaS performance across sites.
Broadband
Business-grade connectivity you can trust, delivered with Zen’s award-winning network and support.
Choose FTTP, SoGEA, or Ethernet for the speed and resilience your voice and cloud apps demand.
Proactive network monitoring with responsive UK-based support that picks up quickly and resolves issues fast.
Static IP addressing and enterprise-grade router options to match your security posture and networking standards.
Flexible bandwidths, from FTTP to Ethernet, with clear, low-friction upgrade paths as demand grows.
Excellent uptime and low latency for consistently clear voice quality and reliable SaaS performance across sites.
Broadband
Business-grade connectivity you can trust, delivered with Zen’s award-winning network and support.
Choose FTTP, SoGEA, or Ethernet for the speed and resilience your voice and cloud apps demand.
Proactive network monitoring with responsive UK-based support that picks up quickly and resolves issues fast.
Static IP addressing and enterprise-grade router options to match your security posture and networking standards.
Flexible bandwidths, from FTTP to Ethernet, with clear, low-friction upgrade paths as demand grows.
Excellent uptime and low latency for consistently clear voice quality and reliable SaaS performance across sites.
Unity Call Control
A powerful desktop console for users offering presence, directories, and full call control in one elegant UI. Unity streamlines everyday call handling, and “Keep My Place in Queue” reduces abandonment while easing peak-time pressure.
Click-to-dial, transfer, hold, park, and barge-in controls in an intuitive console that speeds up every call.
Busy-lamp presence with rich company and Outlook directories so you always know who’s available and how to reach them.
Agent and supervisor views with live queue metrics, wrap codes, and monitoring for timely coaching and intervention.
Optional “Keep My Place in Queue” and callback features that reduce abandonment while smoothing peak traffic.
Unity Call Control
A powerful desktop console for users offering presence, directories, and full call control in one elegant UI. Unity streamlines everyday call handling, and “Keep My Place in Queue” reduces abandonment while easing peak-time pressure.
Click-to-dial, transfer, hold, park, and barge-in controls in an intuitive console that speeds up every call.
Busy-lamp presence with rich company and Outlook directories so you always know who’s available and how to reach them.
Agent and supervisor views with live queue metrics, wrap codes, and monitoring for timely coaching and intervention.
Optional “Keep My Place in Queue” and callback features that reduce abandonment while smoothing peak traffic.
Unity Call Control
A powerful desktop console for users offering presence, directories, and full call control in one elegant UI. Unity streamlines everyday call handling, and “Keep My Place in Queue” reduces abandonment while easing peak-time pressure.
Click-to-dial, transfer, hold, park, and barge-in controls in an intuitive console that speeds up every call.
Busy-lamp presence with rich company and Outlook directories so you always know who’s available and how to reach them.
Agent and supervisor views with live queue metrics, wrap codes, and monitoring for timely coaching and intervention.
Optional “Keep My Place in Queue” and callback features that reduce abandonment while smoothing peak traffic.