Each sales quarter, we recognize the partners whose suggestions help make the Uboss portal an even more powerful platform for everyone. Your feature requests inspire innovation and enable us to continue delivering exceptional services across the VanillaIP portfolio.
These quarters winners highlight the rising customer requirements around deeper insight into customer calls and how Uboss can interact with external systems.
Winners from the Quarter 3 2026:
Call Recording Transcription Enhancement
Uboss Call Recording Transcription and Sentiment Analysis has already been very popular with our partners and customers, and we have received a few suggestions on making it even better. Niall has suggested the following changes that we are looking to implement. Firstly, the summary of the call recording is reasonably short, which in some cases is good enough. However, if the call is lengthy, then a more in-depth summary would be a better solution. Niall has also requested that we add an option to get Uboss to automate the sending of the call summary to the user for easy reference and to possibly look to store these in an external system. Both are great suggestions and will help further expand the transcription and sentiment analysis offering.
Call Recording Transcription Enhancement
Uboss Call Recording Transcription and Sentiment Analysis has already been very popular with our partners and customers, and we have received a few suggestions on making it even better. Niall has suggested the following changes that we are looking to implement. Firstly, the summary of the call recording is reasonably short, which in some cases is good enough. However, if the call is lengthy, then a more in-depth summary would be a better solution. Niall has also requested that we add an option to get Uboss to automate the sending of the call summary to the user for easy reference and to possibly look to store these in an external system. Both are great suggestions and will help further expand the transcription and sentiment analysis offering.
Trigger-Based Automation into External CRM & Platforms
As a long-standing user of the Uboss platform, Bernie has been rating 3rd party CDRs via our Uboss billing element. In this 3rd party CDR record, customer association must be done using a unique ID instead of a phone number and previously this was not available. We have completed the work on this and have added a new field mapping 'CustomerIdentifier'. While the CDR is processed by the Uboss rating engine, if a customer cannot be identified from the Calling or Called numbers, then the rating engine will try to find the customer using this new Customer Identifier.
Trigger-Based Automation into External CRM & Platforms
As a long-standing user of the Uboss platform, Bernie has been rating 3rd party CDRs via our Uboss billing element. In this 3rd party CDR record, customer association must be done using a unique ID instead of a phone number and previously this was not available. We have completed the work on this and have added a new field mapping 'CustomerIdentifier'. While the CDR is processed by the Uboss rating engine, if a customer cannot be identified from the Calling or Called numbers, then the rating engine will try to find the customer using this new Customer Identifier.
A huge thanks to Niall and Bernie, and everyone who submitted feature requests throughout the third quarter of 2026. Your feedback drives real improvements in Uboss. Don’t forget to follow us on LinkedIn for details on all the latest news, features and services.
Send us your feature requests between October and December 2026 for a chance to be featured in January. Let’s keep improving Uboss, together!
