Each sales quarter, we recognise the partners whose suggestions help make the Uboss portal an even more powerful platform for everyone. Your feature requests inspire innovation and enable us to continue delivering exceptional services across the VanillaIP portfolio.
These quarters winners highlight the rising customer requirements around deeper insight into customer calls and how Uboss can interact with external systems.
Call Recording Transcription Enhancement
Marcus Ayres – Unified Telephony Solutions
With the recent release of Uboss Call Recording Transcription and Sentiment Analysis, it is possible to automatically transcribe and analyse all calls. There is also a brief summary of the call, and Marcus has suggested that we look to expand and improve the summary to be able to provide more information about the call to make this feature even more valuable for customers.
Call Recording Transcription Enhancement
Marcus Ayres – Unified Telephony Solutions
With the recent release of Uboss Call Recording Transcription and Sentiment Analysis, it is possible to automatically transcribe and analyse all calls. There is also a brief summary of the call, and Marcus has suggested that we look to expand and improve the summary to be able to provide more information about the call to make this feature even more valuable for customers.
Trigger-Based Automation into External CRM & Platforms
Dale Heath – Arcus Technology
Uboss functionality is ever expanding, and Dale's feature request has helped drive exciting new functionality. Dale has a customer that needs to be able to push their call recordings and create a record for that call on an external CRM platform. This requirement has led to the development of “Uboss Actions”. The concept of Uboss Actions is given a trigger in the system where Uboss can perform one or more actions within the context of that trigger. In Dale's example, when a new call recording is available within the system, you can use Uboss Actions to send a web request to wherever you like; the request sent is entirely defined by a Uboss administrator. But this won't just be for call recordings, and customers will be able to define their own actions.
Trigger-Based Automation into External CRM & Platforms
Dale Heath – Arcus Technology
Uboss functionality is ever expanding, and Dale's feature request has helped drive exciting new functionality. Dale has a customer that needs to be able to push their call recordings and create a record for that call on an external CRM platform. This requirement has led to the development of “Uboss Actions”. The concept of Uboss Actions is given a trigger in the system where Uboss can perform one or more actions within the context of that trigger. In Dale's example, when a new call recording is available within the system, you can use Uboss Actions to send a web request to wherever you like; the request sent is entirely defined by a Uboss administrator. But this won't just be for call recordings, and customers will be able to define their own actions.
A huge thanks to Marcus and Dale, and everyone who submitted feature requests throughout the first quarter of 2026. Your feedback drives real improvements in Uboss. Don’t forget to follow us on LinkedIn for details on all the latest news, features and services.
Send us your feature requests between April and June 2026 for a chance to be featured in July. Let’s keep improving Uboss, together!
