An orange circle with a white 'V' next to the text "vanillaIP" in bold white letters on a black background.
Sign Up Now
Log In
An orange circle with a white 'V' next to the text "vanillaIP" in bold white letters on a black background.
An orange circle with a white 'V' next to the text "vanillaIP" in bold white letters on a black background.

Analytics and Transcription

Client analytics that drive value, retention & recurring revenue

VanillaIP Analytics, delivered through the Uboss platform, are built to help Partners move beyond basic hosted telephony by turning call recordings, call data, service activity, and billing information into clear insights.  This allows you the Partner to demonstrate ongoing value, support data-led conversations with customers, and create new revenue opportunities around analytics, optimisation, and managed services. 

  • The image shows a dashboard interface for business analytics, featuring a line graph displaying revenue data over time, a pie chart illustrating user categories, and a notification panel with recent updates and alerts.
  • A digital dashboard displays an "Invoice History" chart, featuring a bar graph of billing data over time, accompanied by a detailed table listing account references and invoice dates.
  • The image shows a user interface of a device management dashboard with a list of VoIP devices, displaying details such as device name, status, MAC address, site location, and user information, featuring rows highlighted in red indicating 'Unassigned' status, and options for actions on the top right.
  • Dashboard displaying call center statistics with multiple colored panels for answered calls, abandoned calls, calls in queue, longest queue time, average queue time, and current average, labeled under "CCBasic" and "CCBasic | Agents (2)."
  • The image shows a dashboard interface from a call log management system, displaying a table with columns for date, time, queue, origin, agent, destination, and call duration, featuring options for deleting, downloading, and filtering recordings.

Client Voice Analytics

Prove call quality, agent performance & customer experience

Transcription of call recordings, agent sentiment and call summary is the key behind Client Voice Analytics enabling customers to understand a whole new level of agent voice interaction in addition to existing traditional data reports such as call volumes, agent activity, and queue performance.   

Voice Analytics data is available through both dedicated reports and integrated views, allowing recordings and transcriptions to be accessed directly from familiar reports such as call logs. This makes it easier to support quality monitoring, training, compliance, and customer experience reviews. 

Reports and Playback options include:

  • Integrated Transcription and Call reports – Review reports with both call detail, time date duration etc. along with call transcription and sentiment recordings and transcriptions attached.

  • Call Leg Identification – using dual channel processing both calling and called party are clearly identified within transcription logs.

  • Call Sentiment score – all calls given a sentiment score between –10 and +10 (+10 being best), select calls on sentiment scores. 

  • Automatic & Manual Transcription of recordings – Option to automatically transcribe all calls for example on support desk queue or on-demand.

  • And More….

  • The image shows a detailed call analytics dashboard from a service portal, highlighting sections like call summary, sentiment analysis, agent and customer service times, and a waveform representation of the call audio.
  • Screenshot of a call details page from a web application, displaying customer interaction summary, call recordings, waveform visualization, and options for playback and download, with a user-friendly interface indicating call metadata and transcript.
  • The image displays a computer screen showing a detailed call management interface, featuring a call summary with audio waveform and options to play or download, along with a list of call logs including dates, times, and caller information against a clean, user-friendly layout.
  • The image shows a user interface from a call report system displaying call details, including a timeline of the call's duration with play and download options, and an activity log documenting user and system actions in a tabular format.

Client Data Activity Reports

Demonstrate service usage and uncover optimisation opportunities

Client Data Activity Reports give Partners a clear, ongoing view of how customers are using their communication services across users, sites, and call flows. These reports help move customer conversations away from “what do we pay?” towards “how effectively are we using the service?”.

From high-level summaries to detailed operational insight, these reports support trend analysis, service reviews, and proactive optimisation. Report data is typically retained for up to 13 months and is included as standard, making it easy to build long-term insight without additional tools.

Reports include:

  • Call detail reports including calls from any device types including mobile, all in one place. 

  • Heatmap – Visualise call demand by hour and day to optimise coverage.

  • ACD Call Logs – Analyse queue traffic and call handling behaviour. 

  • Auto Attendant Activity – Understand IVR choices and customer journeys. 

  • Scheduled reports – Run reports on demand or create a recurring report to include repeat regularity (daily, weekly, monthly) etc along with specific filters, i.e sales team only etc

  • And More….  

  • A heat map report displayed on the Uboss software interface shows varying intensities of red shades indicating different levels of activity, with a grid marked by hour and day.
  • A screenshot of a call management dashboard from Uboss, showing ACD call logs with details like call time, queue, user, DDI, remote party, call result, and duration, along with options to delete or download recordings.
  • A call summary report displaying user names, phone numbers, countries, line types (hosted inbound and outbound), call timings, counts, durations, and costs, featured on the Uboss dashboard interface.
  • The image shows a dashboard screen displaying an "Auto Attendant Activity" report with columns for service, key, description, phone number/extension, option, and total processed calls, presented in a table format under the "Uboss" platform header.
  • The image shows a dashboard interface for "Uboss," displaying a list of scheduled reports, each with details like report name, creator, creation date, report type, version, and status, along with options to manage the reports or add new ones.

Client Billing Reports

Provide transparent, usage-led billing insight

Client Billing Reports support clear and accurate billing conversations between Partners and their customers. For Partners using Uboss Billing, these reports link service usage and call activity directly to charges, presented in a way that is easy for customers to understand and reconcile.

Reports are structured around users and sites, making them ideal for internal chargeback, cost recovery, and multi-location billing scenarios. For Partners, additional financial reports provide the insight needed to understand margin, track trends, and plan growth.

Reports include:

  • Sales Ledger - show client paid and outstanding invoices and credit notes. 

  • Invoice History – Track billing trends over time. 

  • Service and Call Summary – Break down recurring and usage-based charges. 

  • Site and Department based billing – easily allocate and charge services and packages against specific sites or departments to make intercompany recharging easy. 

  • Phone Number Details – Attribute call costs to specific users or locations. 

  • And More…. 

  • A digital dashboard displays an 'Invoice History' report with a bar graph charting monthly bill cycles alongside a detailed table listing account references and historical invoice data.
  • Profit and Loss report interface from Uboss, displays columns for sale price, buy price, and profit, with detailed breakdown, listing entities such as Building Ltd, Trees 4U, and Inovie Medical Centre.
  • A screenshot of a dashboard displaying a "Service/Package/Number Snapshot" with a table detailing different packages, their assigned instance count, and pending unassignment, under the header of a software platform.
  • The screenshot displays an online invoicing dashboard from Uboss, showing two invoices with details such as invoice number, date, and amount, alongside navigation options for businesses, services, and more.
A close-up view of a desk displaying digital tablets and printed financial graphs with orange and blue bars, emphasizing business analytics and data visualization.

Why Uboss Analytics Matter

The communications market has shifted. Voice is no longer a differentiator, contracts are shorter, and customers expect measurable outcomes.

1

Create Differentiation

Most UCaaS offers look the same on the surface. Analytics give Partners a way to stand apart with measurable outcomes, not just features.

2

Reduce Churn

When customers can clearly see usage, performance, and improvement over time, the service becomes embedded in their operations, making switching providers far less attractive.

3

Enable Proactive Account Management

Analytics highlight usage trends, adoption gaps, and risk signals early. This allows resellers to act before issues become complaints or contract terminations.