Collaboration
Enterprise collaboration platforms, delivered through your brand
Modern businesses expect seamless collaboration across voice, video, and messaging. VanillaIP enables Partners to deliver industry-leading collaboration platforms without the complexity of direct vendor relationships or fragmented billing.
Our collaboration services integrate tightly with hosted voice, analytics, and contact centre tools, allowing Partners to position enterprise-grade solutions under a single commercial model.
Microsoft Teams Direct Routing for Partners
VanillaIP Microsoft Teams Direct Routing allows Partners to offer enterprise-grade PSTN calling directly within Microsoft Teams, without surrendering control to Microsoft’s calling plans.
This enables customers to adopt Microsoft Teams as their primary collaboration interface, while Partners continue to manage voice services, numbering, billing, and support through their own commercial framework.
Partner advantages
Retain ownership of PSTN, DDI ranges, and call routing
API automation of service adds and changes
Bundle Teams Calling with hosted voice, mobiles, or contact centre
Avoid Microsoft-controlled calling plans and margin erosion
Position Teams as part of a broader UCaaS solution
Customer benefits
PSTN calling inside Microsoft Teams
Overlay other powerful services like Uboss Call Recording and Transcription
Familiar Teams interface with enterprise voice capabilities
Seamless experience for hybrid and remote workforces
Webex Collaboration for Service Providers
Webex enables VanillaIP Partners to deliver enterprise-grade voice, video, and messaging within a single collaboration platform, packaged, branded, and supported as part of your UCaaS portfolio.
Unlike other collaboration tools, Webex aligns with a service-provider delivery model, allowing Partners to maintain customer ownership while offering a globally recognised collaboration experience.
Partner advantages
Deliver Webex as part of your hosted voice solution.
Maintain full control over customer onboarding and support.
Ideal for customers with compliance, reliability, or scale requirements.
Strengthen enterprise credibility without infrastructure complexity.
Customer benefits
Integrated calling, meetings, and messaging
AI reports and summary's – package dependent.
Enterprise-grade reliability and security
Consistent collaboration experience across devices and locations
Collaboration that fits your UCaaS stack
Both Microsoft Teams Direct Routing and Webex integrate seamlessly into the wider VanillaIP platform allowing Partners to control everything through Uboss.
