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An orange circle with a white 'V' next to the text "vanillaIP" in bold white letters on a black background.

Collaboration

Enterprise collaboration platforms, delivered through your brand 

Modern businesses expect seamless collaboration across voice, video, and messaging. VanillaIP enables Partners to deliver industry-leading collaboration platforms without the complexity of direct vendor relationships or fragmented billing.  

Our collaboration services integrate tightly with hosted voice, analytics, and contact centre tools, allowing Partners to position enterprise-grade solutions under a single commercial model.  

Microsoft Teams Direct Routing for Partners

VanillaIP Microsoft Teams Direct Routing allows Partners to offer enterprise-grade PSTN calling directly within Microsoft Teams, without surrendering control to Microsoft’s calling plans. 

This enables customers to adopt Microsoft Teams as their primary collaboration interface, while Partners continue to manage voice services, numbering, billing, and support through their own commercial framework. 

A digital collage showing a video conference with diverse participants smiling and a Microsoft Teams chat interface open below, displaying emojis in a conversation.
A digital collage showing a video conference with diverse participants smiling and a Microsoft Teams chat interface open below, displaying emojis in a conversation.
A digital display showcases a user interface of Microsoft Teams, featuring collaborative tools on multiple devices, including a tablet, smartphone, and computer screen, emphasizing connectivity and communication in a professional setting.
A digital display showcases a user interface of Microsoft Teams, featuring collaborative tools on multiple devices, including a tablet, smartphone, and computer screen, emphasizing connectivity and communication in a professional setting.
The image showcases a Microsoft Teams interface with a visible Call screen on a computer, featuring a dial pad and contact options, alongside a smartphone displaying a video call grid with multiple participants, emphasizing virtual communication and collaboration tools.
The image showcases a Microsoft Teams interface with a visible Call screen on a computer, featuring a dial pad and contact options, alongside a smartphone displaying a video call grid with multiple participants, emphasizing virtual communication and collaboration tools.

Partner advantages

  • Retain ownership of PSTN, DDI ranges, and call routing 

  • API automation of service adds and changes 

  • Bundle Teams Calling with hosted voice, mobiles, or contact centre 

  • Avoid Microsoft-controlled calling plans and margin erosion 

  • Position Teams as part of a broader UCaaS solution 

Customer benefits

Webex Collaboration for Service Providers

Webex enables VanillaIP Partners to deliver enterprise-grade voice, video, and messaging within a single collaboration platform, packaged, branded, and supported as part of your UCaaS portfolio. 

Unlike other collaboration tools, Webex aligns with a service-provider delivery model, allowing Partners to maintain customer ownership while offering a globally recognised collaboration experience. 

A virtual meeting interface displayed on a computer screen shows four diverse professionals engaged in a video conference, with a digital keypad and call log visible on the sidebar.
An array of digital communication app interfaces displayed on desktop and mobile screens, featuring a sleek, modern design with messaging and agenda management functions, centered around a vibrant, abstract blue and green logo.
Two-part image showing a video conference with diverse people waving, and a chat interface with emoji options open, highlighting remote work and virtual communication tools.

Partner advantages

  • Deliver Webex as part of your hosted voice solution.

  • Maintain full control over customer onboarding and support.

  • Ideal for customers with compliance, reliability, or scale requirements.

  • Strengthen enterprise credibility without infrastructure complexity.

Customer benefits

  • Integrated calling, meetings, and messaging 

  • AI reports and summary's – package dependent. 

  • Enterprise-grade reliability and security 

  • Consistent collaboration experience across devices and locations 

Collaboration that fits your UCaaS stack

Both Microsoft Teams Direct Routing and Webex integrate seamlessly into the wider VanillaIP platform allowing Partners to control everything through Uboss.

1

Hosted voice & SIP services

Extend your collaboration platform with full Hosted Voice services. Seamlessly combine enterprise calling with your collaboration stack to deliver a unified, carrier-grade voice experience that’s fully controlled, billed and supported under your brand.

2

Contact centre and analytics

Enhance customer engagement with integrated Contact Centre capabilities and real-time analytics. Deliver intelligent routing, performance insights and voice-data correlation that empower teams to optimise service quality.

An image displaying a desk with financial documents featuring colorful bar and pie charts, accompanied by pens and a digital tablet, illustrating business and financial analysis concepts.