An orange circle with a white 'V' next to the text "vanillaIP" in bold white letters on a black background.
Sign Up Now
Log In
An orange circle with a white 'V' next to the text "vanillaIP" in bold white letters on a black background.
An orange circle with a white 'V' next to the text "vanillaIP" in bold white letters on a black background.

VoIP

Carrier-grade hosted voice, built for the reseller channel 

Our Broadsoft based VOIP platform scales from one to thousands of users, across any number and types of location and user types.  It provides a building block that you the Partner can bundle with other services to create your own packages including PSTN replacement, Business, Mobile & Agents. 

Our main VoIP Platform uses the Broadsoft  Softswitch technology - this is a well proven Carrier Grade platform with over 30 million users deployed worldwide. 

Building UCaaS services based on the Broadsoft platform allows ultimate flexibility to combine multiple other services including call recording, transcription and analytics all within a single environment. 

UCaaS Flexibility on a Single Voice Platform

Building UCaaS services around a single, scalable voice platform, Broadsoft offers a single dial plan and simplifies core voice services like feature codes.  The power of this is then enhanced with Uboss allowing multiple 3rd party services to build out CCaaS, Collaboration and other power features all in one place. 

Partners can combine hosted voice with:

  • Call recording, transcription, sentiment, and call summaries.

  • Advanced analytics and reporting.

  • Collaboration and softphone services.

  • Mobile and agent-based calling scenarios.

This unified approach allows Partners to design tiered UCaaS packages that grow with their customers, increasing ARPU while maintaining operational simplicity.

  • Two screenshots showcase a call recording and transcription interface from a customer support software, with audio waveforms, call details, and sections for notes and chat logs displayed on a user-friendly dashboard.
  • The image shows a dashboard with colorful panels displaying statistics for answered calls, abandoned calls, calls in queue, longest queue time, and average queue time, above a detailed call log table for advanced analytics and reporting.
  • Image showing interfaces of two communication platforms, Webex by Cisco and Microsoft Teams, highlighting their collaboration and softphone services features against a white background.
  • A smartphone displaying a call interface is positioned next to a smiling individual wearing a headset and glasses, illustrating mobile and agent-based communication scenarios.
  • A collage showcasing various interfaces of the Webex by Cisco platform, including video conferencing, messaging, and calendar features on desktop and mobile devices.
  • This image showcases various screenshots and devices displaying Microsoft Teams, featuring functionalities such as chat, emojis, call interface, and compatibility across desktops, tablets, and smartphones.

Softphones & Collaboration Services

Softphones are a core component of modern hosted voice, enabling Partners to deliver flexible, work-from-anywhere communication solutions. VanillaIP supports multiple softphone and collaboration options, allowing Partners to tailor services to each customer’s environment. 

Webex Softphone & Collaboration

Partners can offer Webex-powered softphones across desktop and mobile, giving end users a single application for voice, messaging and meetings. This provides a familiar, enterprise-grade collaboration experience while remaining fully integrated with hosted telephony. 

Microsoft Teams Direct Routing

VanillaIP enables PSTN calling within Microsoft Teams through Direct Routing. This allows Partners to deliver Teams calling while maintaining control of numbering, billing, and support. Customers gain a unified Teams experience, while Partners protect margins and avoid reliance on Microsoft calling plans. 

Devices, Endpoints & Mobility

VanillaIP supports a wide range of endpoints, allowing Partners to deploy VoIP solutions that match how customers work. From office-based teams to remote and mobile users, all endpoints connect to the same carrier-grade platform and are managed centrally. 

  • Auto-Provisioned IP Desk Phones
    VanillaIP supports auto-provisioned business IP desk phones, enabling Partners to deploy devices quickly while maintaining full control over users and features.

  • Desktop & Mobile Softphones
    Desktop and mobile softphones deliver full business calling without physical hardware, supporting remote and hybrid working through simple user-based licensing.

  • Integrated Mobile Calling
    Integrated mobile calling extends business voice to smartphones using the customer’s business number, with Partner visibility and control over usage.

  • The image features a digital dashboard with a list of devices, alongside three different models of auto-provisioned IP desk phones, showcasing advanced telecommunications technology and office equipment.
  • This image showcases various interfaces of desktop and mobile softphone applications, including platforms for messaging, video conferencing, and team collaboration, highlighting tools like Microsoft Teams and a blue logo resembling a swirling 'W'.
  • The image shows a smartphone screen displaying a virtual dialer interface alongside a dashboard table listing various mobile devices, with icons representing SIM and eSIM cards, emphasizing integrated mobile SIM solutions.
  • The image shows the login screen and main dashboard of Uboss, featuring customizable widgets, data visualizations, and a pie chart, labeled with "Uboss Dashboard with Customisable Widgets" in a banner.
  • The image displays three overlapping digital dashboards showing user management interfaces for devices, users, and phone numbers, emphasizing efficient management of users, numbers, and devices in an organized layout.
  • This image features two screenshots showcasing "Profit and Loss" and "Invoice History" financial reports from a business management software interface, as part of an advertisement emphasizing automated billing, rating, and invoicing solutions.
  • The image displays a dashboard showing call analytics with statistics on customer service calls, including answered and abandoned calls, average and longest queue times, under a header that reads "ACD Call Logs" and "Real Time Data for Usage, Call Data and Analytics."

Uboss, Admin made easy

VanillaIP's Uboss is the Partner-first platform that gives resellers complete control over hosted VoIP delivery, from provisioning to billing, all under a white-label experience. 

With Uboss, Partners can: 

  • Provision and manage VoIP users, numbers and devices from a single portal. 

  • Automate billing, usage rating, and invoicing for predictable recurring revenue. 

  • Offer customers real-time access to call data, analytics and invoices. 

  • Reduce support overhead through self-service and centralised management. 

  • Retain full ownership of branding, pricing and the customer relationship. 

Uboss enables Partners to deploy and scale VoIP services efficiently while maintaining commercial control and operational simplicity.