VoIP
Carrier-grade hosted voice, built for the reseller channel
Our Broadsoft based VOIP platform scales from one to thousands of users, across any number and types of location and user types. It provides a building block that you the Partner can bundle with other services to create your own packages including PSTN replacement, Business, Mobile & Agents.
Our main VoIP Platform uses the Broadsoft Softswitch technology - this is a well proven Carrier Grade platform with over 30 million users deployed worldwide.
Building UCaaS services based on the Broadsoft platform allows ultimate flexibility to combine multiple other services including call recording, transcription and analytics all within a single environment.
UCaaS Flexibility on a Single Voice Platform
Building UCaaS services around a single, scalable voice platform, Broadsoft offers a single dial plan and simplifies core voice services like feature codes. The power of this is then enhanced with Uboss allowing multiple 3rd party services to build out CCaaS, Collaboration and other power features all in one place.
Partners can combine hosted voice with:
Call recording, transcription, sentiment, and call summaries.
Advanced analytics and reporting.
Collaboration and softphone services.
Mobile and agent-based calling scenarios.
This unified approach allows Partners to design tiered UCaaS packages that grow with their customers, increasing ARPU while maintaining operational simplicity.
Softphones & Collaboration Services
Softphones are a core component of modern hosted voice, enabling Partners to deliver flexible, work-from-anywhere communication solutions. VanillaIP supports multiple softphone and collaboration options, allowing Partners to tailor services to each customer’s environment.
Webex Softphone & Collaboration
Partners can offer Webex-powered softphones across desktop and mobile, giving end users a single application for voice, messaging and meetings. This provides a familiar, enterprise-grade collaboration experience while remaining fully integrated with hosted telephony.
Microsoft Teams Direct Routing
VanillaIP enables PSTN calling within Microsoft Teams through Direct Routing. This allows Partners to deliver Teams calling while maintaining control of numbering, billing, and support. Customers gain a unified Teams experience, while Partners protect margins and avoid reliance on Microsoft calling plans.
Devices, Endpoints & Mobility
VanillaIP supports a wide range of endpoints, allowing Partners to deploy VoIP solutions that match how customers work. From office-based teams to remote and mobile users, all endpoints connect to the same carrier-grade platform and are managed centrally.
Auto-Provisioned IP Desk Phones
VanillaIP supports auto-provisioned business IP desk phones, enabling Partners to deploy devices quickly while maintaining full control over users and features.
Desktop & Mobile Softphones
Desktop and mobile softphones deliver full business calling without physical hardware, supporting remote and hybrid working through simple user-based licensing.
Integrated Mobile Calling
Integrated mobile calling extends business voice to smartphones using the customer’s business number, with Partner visibility and control over usage.
Uboss, Admin made easy
VanillaIP's Uboss is the Partner-first platform that gives resellers complete control over hosted VoIP delivery, from provisioning to billing, all under a white-label experience.
With Uboss, Partners can:
Provision and manage VoIP users, numbers and devices from a single portal.
Automate billing, usage rating, and invoicing for predictable recurring revenue.
Offer customers real-time access to call data, analytics and invoices.
Reduce support overhead through self-service and centralised management.
Retain full ownership of branding, pricing and the customer relationship.
Uboss enables Partners to deploy and scale VoIP services efficiently while maintaining commercial control and operational simplicity.