Productivity
In addition to VanillaIP’s portfolio of VoIP, Contact Centre and Collaboration, Uboss allows other Key On-Demand services your business clients require. Seamlessly add Microsoft 365 licences, 3rd party CRM integration and Uboss Actions. To complete the portfolio off Productivity apps, Uboss Tickets is a fully integrated ticket system for business clients that provides ticket queues for their customers.
Microsoft Licences
Uboss Actions
CRM Integration
Uboss Ticketing
Microsoft 365 Licences
Licensing Microsoft's cloud products shouldn't mean a second supplier. Microsoft 365, Teams, Windows, Dynamics 365 and Azure, provisioned and billed through Uboss.
One partner, one bill alongside telephony
Flexible, scalable subscriptions, add/remove seats
Expert technical and account management support
Uboss Actions
Automate what happens after every call, no code required. Webhooks fire the moment a new recording lands.
Webhook triggers, up to 5 actions per setup
GET/POST/PUT/DELETE, with No Auth, Basic or Bearer
Failed actions held as Pending with auto email alerts
CRM Integration
Go Integrator Cara puts customer context on screen the moment a call arrives, across Cisco BroadWorks and Microsoft Teams.
Automatic screen popping on inbound calls
Click-to-dial from any connected CRM
80+ CRMs supported, up to 4 concurrently
Uboss Ticket System
Support requests logged and tracked without leaving Uboss, ticketing lives alongside your telephony and call data, all native.
Ticket queues by team, department, or issue type
Queue managers with clear ownership per queue
Ticket SLAs to set and track service targets